Alexandra Crew, Care Coordinator

Alexandra Crew is a Care Coordinator for the NHS.

Changing her ideas on what she wanted to do while taking her A Levels, Alexandra shows that what seems to be a small decision can have a huge impact on your time.  Since then, she has been working in the healthcare sector, making a difference to the lives of many.

Can you give some examples of what you do in a typical day or week?

I work with people who have had their first episode of psychosis (their first time having unusual experiences).  I help help to manage their mental health, teach self-help strategies and looking at medications, if needed.

I look at all factors that are impacting someone’s life and helping them to improve these ares, either one-to-one or as a group.  This can be around relationships, money, work, stress and anxiety, sleep, diet, activities, and hobbies.

I support people in mental health crisis and help to keep themselves and other safe, which may involve supporting them into hospitals and working with other services and teams.  Other services may include housing, schools/work, GPs and hospitals, health and well-being works, drugs and alcohol services, other mental health teams and hospitals, and emergency services.

I also work with families and carers running family therapy sessions.

Given the job, there is a lot of risk management and paperwork alongside team and individual work.

What do you enjoy most and least about your work?

Most enjoy – making a real difference to people’s lives and their families.  Giving people the skills to help them for their life and helping them through very difficult times.

Least enjoy – paperwork.

How did you get into your current career?

I was doing my AS Levels, but switched to BTEC Health and Social Care at College.  Then I completed a BSc Hons in Occupational Therapy.  I then worked in the private sector as an Occupational Therapist for two years, before coming into the NHS to work as a Care Coordinator.

What advice would you give someone starting out in your career?

Say “yes” to lots, but know your limits and when to ask for help.

Try to get a broad range of experiences to find what interests you.  All experience counts.

Keep passionate to make a difference.

A huge thank you, Alexandra, for sharing your story!

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